Privacy, explained
without the fine-print fog.

Overview

HomeCool Service provides appliance repair and maintenance services across Mumbai and nearby service areas. This Privacy Policy applies when you use our website, submit a service enquiry, or contact us by phone, email or WhatsApp.

By choosing to share information with us, you acknowledge the practices described on this page. If you do not want to submit information through the website, you can contact us directly using the details below.

Information we collect

We may receive the following information when you request a service:

• Your name, phone number and email address.
• The appliance or service category you select.
• Details you choose to share during a call, email or WhatsApp conversation, including your service address and preferred visit time.

Our website or hosting provider may also process basic technical information such as browser type, device type, referring page, IP address and access time. This information helps the website operate securely and reliably.

How we use information

We use information for practical service-related purposes, including to:

• Respond to your enquiry and understand the appliance issue.
• Arrange, confirm or follow up on a technician visit.
• Communicate by phone, email or WhatsApp about your request.
• Maintain service records, improve customer support and prevent misuse of the website.
• Meet applicable legal, accounting or operational requirements.

How information is shared

We do not sell the enquiry details submitted through our service request form. We may share relevant information only when reasonably necessary with:

• Technicians or service personnel assigned to your request.
• Providers that help us operate our website, communications or business systems.
• Authorities or other parties when required by law, to protect rights and safety, or to investigate misuse.

Any information given to a technician is limited to what is reasonably needed to coordinate and complete the requested service.

Website analytics & cookies

The website may use essential browser storage, analytics or tag-management tools to understand visits, measure performance and keep the site working correctly. When enabled, these tools may process technical usage information and may place cookies on your device.

You can control or remove cookies through your browser settings. Restricting some storage may affect how certain website features work.

Data security & retention

We use reasonable administrative and technical measures intended to protect information from unauthorised access, loss or misuse. No internet transmission or storage method can be guaranteed to be completely secure.

We keep information only for as long as reasonably needed to handle your enquiry, maintain appropriate service records and meet legitimate business or legal obligations. Information that is no longer needed may be deleted or anonymised.

Your choices & requests

You may contact us to ask what enquiry information we hold about you, or to request a correction or deletion. We will review reasonable requests and may retain limited information where it is required for legal, security or record-keeping purposes.

You can also ask us to stop non-essential follow-up communication at any time.

Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will appear on this page with a revised “Last updated” date. Material changes will apply from the date the updated policy is published.